Welcome to EGroupWare

Note: Calendar is one of the few computer resources that is not currently using the SCS distributed password system. Contact ops@scs.fsu.edu if you'd like to get an account on the calendar server.

EGroupWare Overview

• https://calendar.csit.fsu.edu/ is the URL for the SCS eGroupware server. View graphic.
• To login, use your standard SCS userid and password. View graphic.
• Once you login, you will see your calendar view. View graphic.
• The screen is divided into 5 sections:
  • Section 1: Top (Horizontal) Navigational Bar View graphic.
    Some of the frequently used icons are:
    • Calendar icon.
    • Help icon.
    • Home icon.
    • Logout icon.
    • Trouble Ticket System (TTS) icon.
    • SCS Logo.
  • Section 2: Userid, User's Full Name and Today's Date View graphic.
  • Section 3: Vertical Menu Bar has 3 sub-sections. View graphic.
    • Section 3 Top: General Menu
    • Section 3 Center: Application Menu
    • Section 3 Bottom: Preferences
  • Section 4: Application Area View graphic.
  • Section 5: Link back to eGroupware homepage. View graphic.

Application Icons

• Single person: individual appointment/event
• Two people: multiple person appointment/event
• Dot in front of Person/People: Single event
• Revolving arrow in front of Person/People: recurring event
• Single left and right arrows: page back (left) and page forward (right)
• Double left and right arrows: first page (left) and last page (right)

Calendar

• Identified in the Top (Horizontal) Navigational Bar as:  

• The default calendar view is "Week View". View graphic.

• You can update and change your calendar by clicking on links within the application window or selecting the fuction from the Vertical Menu Bar. View graphic.

• To change your calendar view to "Day View", you can click on the icons on the upper left hand corner of the application area, the vertical menu bar, or on the month or weekly view. The graphic shows how to change from weekly view to day view for November 2, 2005. View graphic.

• Egroupware Web Calendar supports importing ical and vcal files and exporting vcal files so that you can sychronize your calendar with any other calendar application which supports ical and vcal. View graphic.

• To add an event to your calendar:
  • Click on "New Entry" from the Calendar Menu.
  • Fill in the appropriate information.
    • Do not click on participants unless you want to invite other SCS employees to the event.
    • Click on the Privat Box if you don't want anyone else to see the details of your event.
    • Set the alarm if you want an email sent to remind you of the event.
    • If an event recurs on a regular basis, you can elect to set it up for repeat rather than have to reenter the event.
    • Click on "Save" or "Cancel" box as appropriate.
    • If you meet with a specific group regularly, you may want to submit a request to TSG for a group be created to facilitate meeting setup. View graphic.

• Use "Grant Access" to allow others to view your calendar.

• Calendar Acronyms:
  • (A) = Accepted
  • (N) = No Response
  • (R) = Reject
  • (T) = Tentative

Help

• Identified in the Top (Horizontal) Navigational Bar as:  
• On the Top (Horizontal) Navigational Bar, there is an icon that resembles a lady bug, click on it to access the Trouble Ticket System. From the main application, select "New Ticket" to begin the process. Click the "Save Process" to complete. For further information on TTS, see EGroupWare#Trouble_Ticket_System_TTS for additional information on using TTS.
• Send email to ops@csit.fsu.edu giving as much detail as possible.
• Visit the eGroupware home page (http://www.egroupware.org/) and select "Documentation/User Manuals" from the Vertical Menu Bar. User manuals are available in Dutch, English, French, German, Bransilian Portuguese, Simplified Chinese, Spanish, and Traditional Chinese.

Home

• Identified in the Top (Horizontal) Navigational Bar as:  
• Returns to your default "Home" screen.

Logout

• Identified in the Top (Horizontal) Navigational Bar as:  
• The default timeout is currently set to 4 hours.
• Please logout when you are not using the applications.

Preferences

• Click on Preferences from the vertical menu bar to be presented with a list of all available options. Alternatively, you can click on preferences under the application menu.
• "Change your Settings" contains global settings.
• For most applications, such as Calendar and TTS, you have multiple options. You can edit preferences, access, and categories.
• Use calendar access to grant other users accesss to your calendar.

SCS Logo

• Identified in the Top (Horizontal) Navigational Bar as:  

• Click to access the SCS Web Page. However, this option still leaves your logged into the EGroupWare server.

Trouble Ticket System (TTS)

• Identified in the Top (Horizontal) Navigational Bar as:  

• From the main TTS screen, select "New Ticket" to create a new TTS ticket.   View graphic.

• From the main TTS "Create new ticket" screen:   View graphic.
  • 1 - Assign to: Please leave this as Admin because it sends email to everyone in TSG. If you change to a specific individual and the person is not in then no one else in TSG will be notified of the problem.
  • 2 - Priority: Settings range from 1 (lowest) to 10 (highest). The default is 5 (medium).
  • 3 - Group: SCS is the default group. Use the drop down feature to change teh group setting.
  • 4 - Category: Use the drop down arrow to select the most appropriate category.
  • 5 - Subject: Select an applicable topic.
  • 6 - Details: Provide a detailed description of the problem. Include machine name, operating system, contact information, etc. as appropriate.
  • 7 - Control Boxes: Click on Save box or Cancel box as appropriate to complete the ticket.

EGroupWare Frequently Asked Questions:

EGroupWare General

FAQ:   Selecting users....

One problem that I've found with the application is the interface for selecting users to invite to an event. Is there a plugin or something that facilitates this process? For example, I should be able to jump to users more easily than having to scroll through a list of all the SCS users. -- TWikiGuest - 01 Nov 2005

Answer:

• From the vertical menu bar, select "Preferences" then click on "Change your Settings".
• Scroll down until you find the topic "How would you like to select accounts" and click on the drop down menu. View graphic.
  • The "default" is the "selectbox", i.e., your current view. View option in Calendar "New Entry" screen.
  • "Select box with primary group and search" provides a popup window where you can select users and groups as well as performing searches. This is the most flexible item and allows you the features of both "selectbox" and "popup with search". With this selected, there will be a little "people" icon next to the selectbox. View option in Calendar "New Entry" screen.
  • "Popup with search" has an empty selectbox and you will need to click on the little "people" icon to bring up the popup window. View option in Calendar "New Entry" screen. View popup window.
• Select the option that best suits your needs.
• Scroll down to the bottom of the screen and click on "Save" or "Cancel" box as appropriate.

EGroupWare Calendar

FAQ: "Can another user change events on my Calendar?"

I would like my assistant to be able to be able to make changes to my calendar. -- TWikiGuest - 01 Nov 2005

Answer:

On the vertical menu bar, look under "Preferences", "Grant Access". Allow your assistant as much priveledge as required. Options are Read, Add, Edit, Delete, and Private. You can also allow group access to your calendar; the same options are available.

EGroupWare Trouble Ticket System

FAQ:   ..."View only my open tickets"...

When I select "View only my open tickets" on the drop down menu within Trouble Ticket application, I don't see anything. I know I submitted a ticket recently. -- TWikiGuest - 01 Nov 2005

Answer:

This category/topic is a bit misleading because "my open tickets" is only relevant for the user assigned to work on the ticket. To check the status of ticket you submit, you must select your ticket from another menu choice such as, "View only open tickets".

Last changed: 05 Jan 2007

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