Getting support at SCS

• How do I get support?
  • the easiest way is to send a message to ops@scs.fsu.edu
  • If there is an emergency the ops@ address will work, but you can also simply stop by the office of any member of the TSG. Please keep in mind that they might be working on another issue that is equally important to someone else.
• What should you expect when you send a message to ops@
  • you should get a response from someone in the TSG within one business hour (8 to 5) of your support request. The person responding to your message may not be able to solve the problem in that time period, but they will be able to let you know what is happening and give you a rough idea of when the problem should be fixed.
• When are members of TSG available
  • At least one member of the TSG is on site from during regular business hours (8 to 5).
  • we have recently implemented a rotating duty schedule, so that one person is monitoring non-critical support requests 8 to 5 and critical systems (e.g., mail, web, svn, etc.) are monitored 24/7.

Desktop updates

• This year we were able to update 20 student desktop machines in what we hope will be a regular annual update cycle of student and staff desktops.
• We replaced machines based on those with the slowest processor. Generally speaking, these were machines with processors less than 1GHz.

Clusters updates

• we are in the process of installing a new head node on the SCS general access cluster named Petal. The new head node will better accommodate schedulers and load distribution applications run on this machine.
• the small prism cluster will be turned into a test/development cluster. The idea is that this system will be used for short term debugging and testing before moving apps to the phoenix clusters for submission into a scheduling system.

Demo the updated seminar room

• a simple touch panel switch system has been installed in this room, which will allow a user to chose among input devises such as laptop, desktop, image camera (like the one in the classroom) to be displayed on one or both projectors.

-- JimWilgenbusch - 28 Jun 2006