Welcome to EgroupWare

EgroupWare Overview

• https://calendar.csit.fsu.edu/ is the URL for the SCS eGroupware server. View graphic.
• To login, use your standard SCS userid and password. View graphic.
• Once you login, you will see your calendar view. View graphic.
• The screen is divided into 5 sections:
  • Section 1: Top (Horizontal) Navigational Bar View graphic.
    Some of the frequently used icons are:
    • Calendar icon.
    • Help icon.
    • Home icon.
    • Logout icon.
    • Trouble Ticket System (TTS) icon.
    • SCS Logo.
  • Section 2: Userid, User's Full Name and Today's Date View graphic.
  • Section 3: Vertical Menu Bar has 3 sub-sections. View graphic.
    • Section 3 Top: General Menu
    • Section 3 Center: Application Menu
    • Section 3 Bottom: Preferences
  • Section 4: Application Area View graphic.
  • Section 5: Link back to eGroupware homepage. View graphic.

Calendar

• Identified in the Top (Horizontal) Navigational Bar as:  

• The default calendar view is "Week View". View graphic.

• You can update and change your calendar by clicking on links within the application window or selecting the fuction from the Vertical Menu Bar. View graphic.

• To change your calendar view to "Day View", you can click on the icons on the upper left hand corner of the application area, the vertical menu bar, or on the month or weekly view. The graphic shows how to change from weekly view to day view for November 2, 2005. View graphic.

• Egroupware Web Calendar supports importing ical and vcal files and exporting vcal files so that you can sychronize your calendar with any other calendar application which supports ical and vcal. View graphic.

• To add an event to your calendar:
  • Click on "New Entry" from the Calendar Menu.
  • Fill in the appropriate information.
    • Do not click on participants unless you want to invite other SCS employees to the event.
    • Click on the Privat Box if you don't want anyone else to see the details of your event.
    • Set the alarm if you want an email sent to remind you of the event.
    • If an event recurs on a regular basis, you can elect to set it up for repeat rather than have to reenter the event.
    • Click on "Save" or "Cancel" box as appropriate.
    • If you meet with a specific group regularly, you may want to submit a request to TSG for a group be created to facilitate meeting setup. View graphic.

Help

• Identified in the Top (Horizontal) Navigational Bar as:  
• On the Top (Horizontal) Navigational Bar, there is an icon that resembles a lady bug, click on it to access the Trouble Ticket System. From the main application, select "New Ticket" to begin the process. Click the "Save Process" to complete. For further information on TTS, see EGroupWare#Trouble_Ticket_System_TTS? for additional information on using TTS.
• Send email to ops@csit.fsu.edu giving as much detail as possible.
• Visit the eGroupware home page (http://www.egroupware.org/) and select "Documentation/User Manuals" from the Vertical Menu Bar. User manuals are available in Dutch, English, French, German, Bransilian Portuguese, Simplified Chinese, Spanish, and Traditional Chinese.

Home

• Identified in the Top (Horizontal) Navigational Bar as:  
• Returns to your default "Home" screen.

Logout

• Identified in the Top (Horizontal) Navigational Bar as:  
• The default timeout is currently set to 4 hours.
• Please logout when you are not using the applications.

SCS Logo

• Identified in the Top (Horizontal) Navigational Bar as:  

• Click to access the SCS Web Page. However, this option still leaves your logged into the EGroupWare? server.

Trouble Ticket System (TTS)

• Identified in the Top (Horizontal) Navigational Bar as:  

• From the main TTS screen, select "New Ticket" to create a new TTS ticket.   View graphic.

• From the main TTS "Create new ticket" screen:   View graphic.
  • 1 - Assign to: Please leave this as Admin because it sends email to everyone in TSG. If you change to a specific individual and the person is not in then no one else in TSG will be notified of the problem.
  • 2 - Priority: Settings range from 1 (lowest) to 10 (highest). The default is 5 (medium).
  • 3 - Group: SCS is the default group. Use the drop down feature to change teh group setting.
  • 4 - Category: Use the drop down arrow to select the most appropriate category.
  • 5 - Subject: Select an applicable topic.
  • 6 - Details: Provide a detailed description of the problem. Include machine name, operating system, contact information, etc. as appropriate.
  • 7 - Control Boxes: Click on Save box or Cancel box as appropriate to complete the ticket.

EgroupWare Frequently Asked Questions:

EgroupWare General

FAQ:   Selecting users....

One problem that I've found with the application is the interface for selecting users to invite to an event. Is there a plugin or something that facilitates this process? For example, I should be able to jump to users more easily than having to scroll through a list of all the SCS users. -- TWikiGuest - 01 Nov 2005

Answer:

• From the vertical menu bar, select "Preferences" then click on "Change your Settings".
• Scroll down until you find the topic "How would you like to select accounts" and click on the drop down menu. View graphic.
  • The "default" is the "selectbox", i.e., your current view. View option in Calendar "New Entry" screen.
  • "Select box with primary group and search" provides a popup window where you can select users and groups as well as performing searches. This is the most flexible item and allows you the features of both "selectbox" and "popup with search". With this selected, there will be a little "people" icon next to the selectbox. View option in Calendar "New Entry" screen.
  • "Popup with search" has an empty selectbox and you will need to click on the little "people" icon to bring up the popup window. View option in Calendar "New Entry" screen. View popup window.
• Select the option that best suits your needs.
• Scroll down to the bottom of the screen and click on "Save" or "Cancel" box as appropriate.

EgroupWare Calendar

EgroupWare Trouble Ticket System

FAQ:   "View only my open tickets"

When I select "View only my open tickets" on the drop down menu within Trouble Ticket application, I don't see anything. I know I submitted a ticket recently. -- TWikiGuest - 01 Nov 2005

Answer:

This category/topic is a bit misleading because "my open tickets" is only relevant for the user assigned to work on the ticket. To check the status of ticket you submit, you must select your ticket from another menu choice such as, "View only open tickets".

Last changed: 03 Nov 2005