Tech Support Resources
- Technical Support TWiki: TechHelp
- Other SCS TWikis: SCS TWikis
- View latest Systems Notifications
- View Visitor Information
Click on any of the links below to get more information on the topic. These links will open a new window and take you to our web-based documentation system, which is maintained in TWiki.
Workshops and Training
User Accounts
Application Support
Misc. Systems Help
- Resource Policies
- CD and DVD burning
- SCS email lists
- Town hall meetings on SCS systems
- Map a network drive - Windows
Getting help
The SCS technical support group (TSG) provides help between 9 AM and 5 PM (EST) Monday through Friday. If you need help with something, please send a message to ops@scs.fsu.edu. Everyone in the TSG checks this list. To check the status of a request go to https://otrs.scs.fsu.edu/otrs/customer.pl (your SCS username and password is required to access this web site).
Our graduate students also read the ops email list and are available to help with technical issues during their designated office hours. See the GA Office Hours page for a list of office student office hours.
